O2 Apollo Manchester Image

Live Access - information for patrons requiring disability access, facilities & ticketing

The O2 Apollo Manchester welcomes patrons with access requirements. We work alongside Attitude Is Everything to improve facilities and the quality of our service to access patrons. We are Silver-rated on Attitude Is Everything's Charter Of Best Practice.

Patrons wishing to apply for Live Access tickets will be asked to provide proof of disability at the time of their first booking. This is kept on file for future bookings.

Contact details for all Live Access enquiries

EMAIL: Box Office Manager on o2apollomanchester@livenation.co.uk with Live Access in the subject line. Please include as much information as possible, and state whether you prefer contact via telephone or email.
(Please note: for on-sales, emails received before the on-sale time will not be considered.)

TELEPHONE: 0161 273 7785 (9.00am - 4.00pm weekdays)

POST: Box Office, O2 Apollo Manchester, Stockport Road, Ardwick Green, Manchester, M12 6AP

ALTERNATIVE FORMATS

PDF download: https://livenation.box.com/s/z3eovdrz53brw4xnblth

Word download: https://livenation.box.com/s/5kt8cdypc54xbnc2xo8l

Large print download (Word): https://livenation.box.com/s/wiiyfeeu8kuciia8bl16

Large print download (PDF): https://livenation.box.com/s/8ejrwl1mrd4nwu3t89j2

Braille - available from the venue, contact 0161 273 7785 for details

Audio - available from the venue, contact 0161 273 7785 for download 

PERSONAL ASSISTANT TICKETS

Personal Assistant tickets are available upon presentation of a DLA / PIP or similar form, subject to availability. Please contact us for more information. Please be aware that access tickets can sell out very quickly; we recommend contacting us as soon as an event is announced.

All access and complimentary PA tickets should be booked together, directly with the venue on 0161 273 7785. Regrettably we cannot amend bookings made elsewhere.

PARKING / TRAVEL

Parking designated for disabled patrons is available in the front, official car park (Hyde Road side of the building), issued on a first come, first served basis.  Open from one hour before doors. Additional general car parking is available on the opposite side of the building.

The 192 bus connects the venue to Manchester city centre, via Piccadilly Rail Station. There is a bus stop directly opposite the venue. Most 192 services have low level access (visit http://www.tfgm.com for timetables).

BOX OFFICE ON EVENT NIGHTS

Located at the front of the building, there are two steps but there is an access buzzer straight through to the Box Office (staffed on event nights from 5.00pm - 9.00pm approximately); staff also available outside.

ACCESS IN & AROUND THE VENUE

After doors have opened (usually 7.00pm, check social media or contact the venue for updates), level access is available to the side door.  Please alert Front Door security upon arrival.

Side entrance: https://livenation.box.com/s/3tjm2ri6qglf2bbvb3dc

Level access throughout the Stalls area; minimum 40 stairs to the Circle (no lift).

VIEWING PLATFORMS

STANDING SHOWS: one viewing platform to the rear of the Stalls (standing) area, House Right. Patrons may be accompanied by one companion (seat provided); additional companions may stand alongside the platform. Designated member of staff on duty throughout the event.

Viewing platform: https://livenation.box.com/s/lfv5btimxqilj68mh7fb

View from the platform: https://livenation.box.com/s/5namg9by415aj3bbx1i9

SEATED SHOWS: access / wheelchair positions are located in the Front Stalls. For wheelchair users, one companion may be seated behind. Staff can assist if required.

View from wheelchair accessible seating: https://livenation.box.com/s/705qo6412kszs13xln0l

ACCESSIBLE TOILET

One unisex accessible toilet to House Left in the Rear Stalls. This facility is kept locked; please approach any member of O2 Apollo Manchester staff for access. Step-free access from within the venue.

HEARING LOOP

There are no Hearing Loops in the auditorium at the present time. Please contact us for assistance. Loop fitted in the Box Office.

ASSISTANCE DOGS

We are happy to accommodate assistance dogs. Where possible, please advise us in advance of the show and avise which Assistance Dogs UK organisation the dog is registered with. Patrons should contact us to discuss on 0161 273 7785.

STROBE LIGHTING

Strobe and / or bright lighting is used in most events at this venue, as listed in our Terms & Conditions of purchase.  Signage is displayed when excessive use is expected.  Please contact the venue if you have any specific concerns on 0161 273 7785.

MEDICAL SERVICES

St John's Ambulance staff are on duty at all events. They can be contacted at their First Aid Room opposite the front Stalls bar, or via any member of O2 Apollo Manchester staff.

We welcome customers who need to bring medicines, food, drink, equipment etc to manage a medical condition. Where possible, please advise us in advance of the event on 0161 273 7785.

SMOKING AREA

Staff can facilitate exit and re-entry for patrons who wish to smoke.

Back to homepage

O2 Apollo Manchester

On O2 you can now get Priority Tickets up to 48 hours before general release to thousands of gigs and events at O2 Academy venues.